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Customer Support Associate – (US based, Fluency in Japanese or other languages is a plus)

4G Clinical

This is a Contract position in Wellesley, MA posted May 15, 2019.

Customer Support Associate (2nd Shift due to Growth) 4G Clinical, a cutting-edge Randomization and Trial Supply Management company voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE is searching for highly motivated individuals to join our growing Client Excellence support team.

Early career candidates are encouraged to apply.

All candidates must be fluent in English and able to work in our Wellesley, MA office as scheduled.

Fluency in Japanese or other languages is a plus.

Shifts are scheduled on a 24.7.365 basis.

Responsibilities include, but are not limited to:
● Following established procedures and guidelines
● Assisting customers by responding to their needs in a timely manner and taking immediate action to address issues, answer inquiries and fulfill requests
● Documenting information properly in our Event Tracking tool
● Troubleshooting issues by verifying, researching, and implementing solutions as well as escalating unresolved problems
● Assisting with system testing Qualified candidates will possess:
● A minimum of 2 years’ experience as a Customer Support Associate or in another services organization
● Ability to troubleshoot and problem solve
● Ability to work in a constantly changing environment
● Ability to work in a team environment and learn independently
● Excellent oral and written communication and interpersonal skills
● Strong organizational skills
● Strong working knowledge of MAC or Windows applications
● Professional phone presence
● A high school diploma or equivalent is required; Degree (completed or in process) in health care, computer science, business, communication, or information technology field is a plus
● Familiarity with Clinical Trials is preferred but not required 4G Clinical offers a competitive salary and a strong benefits package, including medical, dental, vision, disability, life, and 401(k).

Interested candidates may respond via LinkedIn or email their resume and cover letter to

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