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Customer service representative norfolk ohcc

Sentara Healthcare

This is a Full-time position in Virginia Beach, VA posted May 13, 2019.

Education High School Diploma or GED Skills Data Entry Managed Care Customer Service Benefits Health Insurance Optima Health is hiring a Customer Service Call Center Representative to join our team in Norfolk, VA.

Hours/Shift: Full Time 40 hours/week Great benefits!

Department/Position Overview: This is an entry level position with lots of growth potential!

Customer service oriented, able to mult-task, and efficient.

These are just three of the key qualities for the candidate we are seeking to join our Customer Service Team.

Requirements: Minimum of 2 years of Customer Service experience is required and prior Managed Care/Call center experience is PREFERRED Minimum 1 year of Data Entry experience required Division Highlights: Optima Health offers a full suite of commercial health insurance products including employee-owned and employer-sponsored plans, as well as Individual and Family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services.

As a nationally recognized provider of health plan coverage and innovative wellness programs, we live our mission ‘to improve health everyday.’ This same commitment and dedication directs our philosophy as an employer.

When you join Optima Health, you will experience our deep passion for heal and service excellence while benefiting from a culture of opportunity, learning, career growth, and support every day.

Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.

Sentara Benefits: Sentara employees strive to make our communities healthier places to live.

We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues.

Provide quality service and customer satisfaction through effective communication and education.

Education Level High School Grad or Equivalent Experience Required: Customer Service 2 years, Data Entry Previous experience Preferred: None, unless noted in the ‘Other’ section below License None, unless noted in the ‘Other’ section below Skills None, unless noted in the ‘Other’ section below Other Pre-employment screening required.

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