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Customer Service Agent


This is a Contract position in Los Angeles County, CA posted May 14, 2019.

Foodstirs is looking for an outgoing, organized and friendly customer service agent to join our growing team.

This individual will provide top-notch service to our customers over the phone, in person, and using written communications.

In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties responsibilities:
· Maintain updated knowledge of all company products and services in order to provide adequate education to customers
· Provide information and instructions about relevant products and services
· Make product and service suggestions to meet the customer’s specific needs
· Field incoming phone calls and respond to phone messages from customers
· Promptly respond to customer questions submitted via email or our website
· Answer customer questions and provide information to resolve any issues
· Process orders and returns
· Obtain necessary information from customers to adequately follow up
· Document important customer information for future reference
· Collect and record customer feedback and information, and share that with appropriate departments and team members
· Generate interest in new products or services and connect customers with salespeople when required
· Foster and maintain relationships with customers to improve our retention rate
· Attend all required customer service-related meetings
· Conduct Quality Assurance Testing on Site
· Monitor Fulfillment of Orders and communicate any issues to manager Status : 40 Hours/Week Compensation : Requirements: 2 years of experience in a customer service-related roleExcellent written and verbal communication skills Ability to foster and maintain relationships Organizational skills with the ability to manage numerous projects and priorities at once Positive and service-oriented attitude Ability to thrive in a fast-paced and sometimes high-pressure environment Basic computer skills and excellent phone disposition Willingness to work independently or as part of a team About Based in Santa Monica, Foodstirs was co-founded by successful entrepreneurs, CEO Galit Laibow, COO Greg Fleishman, and CCO Sarah Michelle Gellar.

Foodstirs is disrupting the $4.7B baking mix category with our USDA Organic and Non-GMO Project Verified product line that is superior on every level.

The brand is based on four core principles: ultra-sustainability, ease or preparation, accessible pricing with incredibly delicious from-scratch taste.

In addition to regenerative and direct-sourced ingredients, Foodstirs uses organic identity-preserved unbleached heirloom flour, chemical-free dyes, and is free-from artificial preservatives and flavors.

Foodstirs, “Named One of Los Angeles’ Hottest Start Ups,” can currently be found nationwide at retailers including Whole Foods Market, Sprouts, Target, Kroger, Safeway, Amazon and many more.

For more information please visit .

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